Terms of Service

These terms apply to your use of the OneOrb website and app (the “Service”), which is run by OneOrb (“we”, “us”). By creating an account or using the Service you agree to them.

How we handle personal information is explained in our Privacy Policy and Cookie Policy.

You must be 18 or older to use OneOrb. An account belongs to one person, and the information in it, including your profile and resumes, should be accurate and your own. You are responsible for keeping your password and sign-in links private and for what happens under your account. If you think someone else has used it, email sales@oneorb.ai as soon as you can.

OneOrb collects job listings from job boards and company career pages, ranks them against your resume, scores and improves resumes, and helps you prepare for interviews and apply.

We are not an employer, recruiter or staffing agency, and we take no part in employers' hiring decisions. We cannot promise that you will get interviews or offers. Listings come from third parties and may be out of date, incorrect or already filled by the time you see them. Match and ATS scores are our estimates, not a prediction of what an employer will decide.

Resume suggestions, Job Assistant answers, interview feedback and Auto Apply answers are generated by AI and can be wrong or incomplete. Check them before you use, send or submit them; you are responsible for what you choose to use. Do not use them to misrepresent your experience or qualifications. None of it is legal, immigration or financial advice.

By starting an Auto Apply campaign, you authorize us to find jobs that match it and to fill in and submit applications on your behalf, using your profile, the resume you selected and your saved answers.

Campaigns hold each application for your approval unless you turn on automatic submission. If you do, matching applications are submitted without further confirmation, and you are responsible for them as if you had submitted them yourself. You are also responsible for the accuracy of the information submitted for you. Employers' sites and application systems have their own terms, which apply to your application.

We may skip or stop an application, for example when a form cannot be completed reliably, a limit has been reached or a site does not allow it. We do not guarantee that a particular application will be submitted or received.

Connecting Gmail is optional. If you connect it, you authorize us to send the emails you write or approve from your address and to read replies from recruiters you have contacted, as set out in the Privacy Policy. It must not be used for spam or unsolicited bulk email. Google's terms also apply, and you can disconnect from Settings at any time.

The free plan includes a limited number of resumes, AI requests and recruiter emails; current limits are shown in the app. Paid plans raise those limits. Payments are processed by Stripe, and a paid plan renews automatically at the end of each billing period until it is cancelled.

You can cancel at any time. Cancelling ends the paid plan straight away and moves your account to the free plan, and you will not be charged again. Amounts already paid are not refunded unless the law requires a refund.

We may change prices or plan limits. You will be told before a price change applies to your next renewal, so you have time to cancel. Usage limits exist to keep the Service working for everyone, and attempts to get around them are a breach of these terms.

Resumes, profile details, answers and messages you add remain yours. You allow us to store, process and display them, and to send them to employers and to our service providers, only as needed to provide the Service to you. You confirm that you have the right to use this content and that it is lawful. This permission ends when you delete the content or your account, except for applications that have already been sent.

You must not:

• give false information or pretend to be someone else;
• use OneOrb to send spam, harass anyone or apply in ways an employer does not allow;
• scrape, copy or resell listings or other data from OneOrb, or access it with bots or scripts;
• get around plan limits, security measures or access controls, or test them without our permission;
• reverse engineer, overload or disrupt the Service; or
• upload malware or content that is unlawful or that you have no right to share.

Apart from your content and third-party listings, the Service, including its software, design and branding, belongs to us or our licensors. We grant you a personal, non-transferable right to use it in line with these terms. If you send us feedback or suggestions, we may use them without any obligation to you.

OneOrb links to and works with services we do not control, including employers' career sites and application systems, Google and Stripe. Their own terms and policies apply when you use them, and we are not responsible for their content or availability.

You can stop using OneOrb whenever you like and delete your account from Settings. We may suspend or close an account that breaches these terms, puts others or the Service at risk, or where the law requires us to. Unless there is a reason not to, we will tell you why and give you a chance to put things right first. Sections 13 to 15 and 17 continue to apply after an account is closed.

The Service is provided “as is” and “as available”. To the extent the law allows, we do not promise that it will be uninterrupted or free of errors, that listings or AI output will be accurate, or that using it will lead to a job. Features may be added, changed or withdrawn.

To the extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for loss of opportunity, profit or data. Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim and USD 100. This does not limit any liability that cannot be limited by law, or your statutory rights as a consumer.

To the extent the law allows, you agree to cover our reasonable costs if a third party brings a claim against us because you breached these terms or the law, or because of content you submitted.

We may update these terms. The date at the top shows the latest version, and we will tell you about significant changes by email or in the app before they take effect. If you continue to use OneOrb after that, the updated terms apply.

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. If the consumer law of the country you live in gives you the right to bring a claim there, this clause does not take that right away.

Questions about these terms can be sent to sales@oneorb.ai.